Order Status

Click the "My Account" link at the top right hand side of our site to check your orders status.

Once an order has been paid for it cannot be changed. You can cancel an order but this must be done before it is shipped.

Click the "My Account" link at the top right hand side of our site to track your order.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items will be despatched as soon as the stock is in our warehouse.

My Account

1) Click the "My Account" link at the top right side of our site.

2) Click "Create your account"

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Click the "My Account" link at the top right hand side of our site to edit your account information.

We try our best to keep shipping costs competitive. Charges are largely based on the weight of the products and the method of delivery you have selected. Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If you feel that the shipping charges calculated by our system are excessive PLEASE let us know - there could be an error and we would appreciate your feedback.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

If you feel that you have received the wrong product, please contact us straight away by email. We will require evidence before taking any action.

Any faulty or damaged product can be returned for replacement. In all events we request evidence to support your claim - this helps us in our quality control. Please see our Terms & Conditions for complete details regarding our return policy.

We aim to despatch your order promtly, typically the day after you place your order. Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information.

International Shipping

We ship to every region within the UK. Shipping costs vary for those area's not designated as mainland UK.
To avoid delays with order processing, please, select the correct region when placing your order.

The Scottish Highland postcodes include;
AB30-38,AB41-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA33-40, PH18-26, PH30-41, PH49-50
Scottish Island postcodes include;
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

We ship to most of the EU. However we will ship to the 'rest of the world' by special arrangement OR we can help you find a closer distributor which can help you. For international orders - Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries please contact us and we will get a shipping quote for you.

You can pay by card, PayPal, and BACS. We do not accept cheques. During the checkout process you can choose a payment option and continue to place your order. Please note that we will not ship your order until we receive full payment from you.

We always aim to ship the same day you place your order, At busy times or for orders placed late in the day we may need to ship the following day.
Priority 'next day' shipping is available to Mainland UK locations.
Our packages are typically shipped from our facility at 2:30 pm, Orders placed after 2:00 will be shipped the following day.
Shipping charges are automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
We can only ship your order after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

We value your business and strive to keep our prices competitive.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Yes, at the prevailing rate.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged prior to shipment of your item(s).

Buyer's Guide

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate you can do so by entering your gift certificate on the checkout page.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

Please click here for our company contact information.
Questions? Email is the best way to contact us.